What type of information do we collect?
Personal Information is any information about an identifiable individual. Personal Information may include but is not limited to: identifying information such as name, home address, telephone number and email address.
Cookies Internet Users
We may at some point also use similar data collection devices on the Subway® App or Websites.
Children and Data Collection
We care about the safety of children. We will not knowingly allow anyone under 18 to provide us any personally identifying information unless the following steps have been complied with. Children under 18 years of age are required to obtain the express permission of a parent or guardian before submitting any Personal Information about themselves (such as their names, email addresses, and phone numbers) over the Internet, including by uploading this information into the Subway® App or Websites.
Our Use of Your Information
We will only use and disclose your Personal Information for the purposes for which it was collected (or otherwise as required by law). This may include using your Personal Information for the following purposes:
- to reply to your queries, comments or complaints;
- to provide you with products, information or services;
- to inform you of our promotions, offers or other information we consider you would be interested in;
- to enable us to monitor, review and improve our products and communicate with you about them;
- to comply with relevant laws and regulations or Court orders;
- for any specific purpose, which we notify you of at the time your Personal Information is collected;
- to maintain and develop our business systems, including testing and upgrading them;
- for our administrative purposes and internal record keeping; and
- To enable SFAFT and its related bodies corporate to do any of the above
Collection and Use of Customer Information
Information you may be asked to provide may include but is not limited to: name, email address, SUBCARD® number, telephone or mobile number, date of birth, gender, address, and communication channels or preferences. Your purchase history may also be linked to this information. This information is used as part of the Subcard® loyalty program. You agree that your Personal Information may be used by us, SFAFT and our selected third parties to provide, manage and administer services and products to you.
By providing us with Personal Information, you also agree that we, SFAFT and our selected third parties may use that Personal Information to send you, or any other person, communications (including by email and text) from time to time about products and services offered by us, SFAFT or our selected third parties that may be of interest. If you decide that you no longer wish to receive promotional materials you may use the unsubscribe facility contained in the promotional message sent to you or you can update your preferences on the SUBCARD® or Subway Express™ websites.
Information is also collected in aggregate that is not considered Personal Information, concerning the food items purchased and the demographics of the purchasers. This information may be shared with the Subway® development agents for New Zealand (Development Agents) and third party service organisations such as SFAFT, Franchisee World Headquarters (FWH), Subway Development North Island, Subway Development South Island and employees and agents, to improve our product marketing and advertising.
Sharing of Personal Information
We may share Personal Information with Development Agents and our selected third parties. Development Agents are independent contractors who assist with franchise sales, site location, training, and provide operational assistance and make recommendations as to whether a prospective franchisee in their territory should be granted a franchise.
We may share Personal Information with third party service organisations who help us administer the Subway® App or Websites or deliver services and/or products to you, and their related companies (as defined in the Companies Act 1993), employees and agents for our and SFAFT’s business purposes (including but not limited to improvement of our product marketing and advertising) and to implement Subway Express® and the SUBCARD® loyalty program. Personal Information may be provided to a courier or freight forwarder in order to fulfil an order, which may have been requested from us. We may also share Personal Information for further processing in accordance with the purpose(s) for which the data were originally collected, e.g. third party maintenance of secure listing databases or prize fulfilment in connection with a contest, or promotion.
We may also disclose your Personal Information to:
- our suppliers that host or maintain data centres, service platforms and other infrastructure and systems on behalf of us, where your Personal Information is processed and/or stored. Please refer to Collection and Use of Customer Information above for more information;
- our professional advisers; or
- anyone to whom our assets or business (or any part of it) is transferred.
Please note that some of the persons and entities to whom we disclose personal information (including but not limited to SFAFT) may be situated outside New Zealand. Our websites, data and systems may also be based on servers located outside of New Zealand, or cloud based systems.
Protection, Storage, Retention and Accuracy of Personal Information
SNZ ensures that Personal Information it holds is safeguarded against loss, unauthorised access, use, modification, disclosure, alteration, destruction or other misuse. All reasonable steps are taken to prevent unauthorised use or disclosure of Personal Information stored by SNZ.
SNZ will retain Personal Information only for as long as necessary to fulfil the purpose(s) for which it was collected and to comply with applicable laws. Your consent to such purpose(s) remains valid after termination of our relationship with you.
SNZ takes all reasonable steps to ensure that the Personal Information is accurate, up-to-date, complete, relevant and not misleading.
We note that no data transmission over the internet can be guaranteed as completely secure. Accordingly, we cannot warrant or guarantee the security of information transmitted from or to you.
You may contact the Privacy Officer to access, or request correction or deletion of the Personal Information. If necessary, the Privacy Officer will contact another employee or a service provider to assist in completing your requested task.
If you have any questions or complaints, please contact the Privacy Officer. The Privacy Officer can be reached by telephone at: +64 9 367 4400; by email at email@example.com; or by mail at PO Box 8193, Symonds Street, Auckland 1150.
Links to other websites
Email and other communications
We are committed to full compliance with the Unsolicited Electronic Messages Act 2007.
By subscribing to our email, text, push notifications and/or other communications, you consent to receiving emails and/or other communications (as the case may be) which promote and market our products and services, or the products and services of others (including but not limited to SFAFT), from time to time.
You can unsubscribe from our communications at any time by clicking the "Unsubscribe" link in any promotional or marketing email received from us or by signing into the Subway® App or the websites and unchecking "I want to receive: email" box or by calling our Privacy Officer by telephone at: +64 9 367 4400; by email at firstname.lastname@example.org.
Once you have unsubscribed from our email or other communications, we will remove you from the corresponding marketing list as soon as is reasonably practicable.
If you have any concerns or complaints regarding emails or other communications received from us, for example if you are receiving unwanted emails or other communications or are not the intended recipient, please call us on +64 9 367 4400 or email us at email@example.com.
Safe Payment Systems:
SNZ uses "Paystation" to securely authorise credit card payments before any charges are made. For further information regarding "Paystation" and how it encrypts and processes transactions, please visit www.paystation.co.nz.
SNZ accepts Visa and MasterCard credit cards.
We recommend you visit our website regularly to check for any changes.